Policies & Procedures


TLT Academy - Policies & Procedures

Health & Safety Policy Statement

Health, Safety and Security is the responsibility of everyone entering TLT Academy.

It is our aim to enforce appropriate measures and monitor health and safety as an efficient and vital part of the day to day running of the academy.

In support of our health and safety policy TLT will so far as reasonably practical will:

  • Ensure that all equipment is working and safe to use
  • Ensure that all necessary precautions and control measures are taken in respect of the safe use, handling, storage and transport of materials and substances.
  • Provide information, instruction, training and supervision as is necessary to ensure the health and safety of all learners, staff and visitors.
  • Review and update our policies in line with government legislation and sector skills guidelines.
  • Ensure that all employees are mindful of their responsibilities implementing our health and safety policy

Equality and Diversity Statement

TLT Academy is committed to the promotion and development of equality and diversity.

We aim to provide a working and learning environment, which values individuals equally regardless of age, disability, ethnic origin, gender, sexual orientation, marital status, or religious beliefs.

At TLT we value diversity and believe that people from differing backgrounds can bring different ideas, perspectives and experiences to all aspects of learning and development.

Our policy is to recruit individuals who demonstrate respect and value others. At Induction all learners and staff receive detailed information on our full Equality and Diversity Policy.

At TLT we recognise the importance of supporting and promoting Fundamental British Values (FBV), safeguarding against Radicalisation and Extremism through our prevent strategy.

Safeguarding Policy and Procedures

TLT Academy has a statutory and moral duty to ensure that we function to safeguard and promote the welfare of learners attending our academy.

TLT Academy is committed to Safeguarding by ensuring that we:

  • Provide a safe learning environment for learners
  • Identify learners who are suffering or likely to suffer significant harm
  • Take appropriate action to ensure our learners are kept safe when attending TLT
  • Remedy without delay any deficiencies or weaknesses brought to our attention in regard to Safeguarding arrangements
  • Established procedures for reporting and dealing with allegations of abuse against members of staff are in place
  • Operate a sound and safe recruitment policy for staff.

The TLT Principal and all staff working with young people and vulnerable adults have received training to familiarise themselves with any potential safeguarding issues and their responsibilities to adhere to our policies and procedures. All TLT Academy staff holds a safeguarding qualification.

TLT has two senior staff members with special responsibility for safeguarding learners:

  • Safeguarding Manager: Libby Cable TLT Contracts Manager
  • Safeguarding Manager: Tracey Dagger TLT School Manager

Safeguarding Procedures:

TLT will ensure that the rights of learners are protected through staff awareness of the issues and follow statutory and local guidelines in reporting concerns.

It is the responsibility of all TLT staff to record and report safeguarding concerns for any learners. For example; where we believe a learner has been or is at risk of abuse, neglect or significant harm, which extends to all TLT Academy staff and not just those specifically working with young people and vulnerable adults.


TLT computers and laptops allow staff and learners to save work on a protected network, use printing facilities, access the internet, E Portfolio and use e-mail for course work or TLT related research purposes.

TLTs’ ICT policy encompasses awareness of the problems of misuse of ICT systems concerning intimidation, prejudice, criminal activity and bullying or harassment of any kind, in line with our prevent strategy.

TLT will use all technological tools and systems available to respond to any misuse and will seek out and preserve evidence, to be used in the disciplinary process whether internal or for use by external enforcement agencies.

TLT will provide E-safety support and information for staff and learners at Induction. This support will also include abuse by other learners and staff on electronic systems and social media outside of the academy. We will promote internal and external links to report abuse.

TLT staff and learners who feel that they are victims of abuse by electronic systems or social media either inside or outside of the academy should contact our Safeguarding Managers Libby Cable and Tracey Dagger or the TLT Academy Principal, Laraine Morris.

Safeguarding at TLT Academy is for Everyone

Are you concerned about someone?

Speak to one of our Safeguarding Officers

Libby or Tracey

Rules & Regulations

At TLT Academy we aim to provide a safe learning environment for our learners and all academy users.

We have a zero tolerance approach to bullying; the use of alcohol, recreational drugs and abusive behaviour, failure to comply will result in instant dismissal from TLT and if necessary will be reported to the authorities.

We expect:

  • All TLT learners, staff and visitor must conduct themselves in a professional manner and demonstrate respect
  • Learners must adhere to the Dress Code
  • Learners must ensure they are fully prepared and equipped for the lesson they are attending
  • All learners must familiarise themselves with and adhere to the TLT Health & Safety procedure
  • When working on each other or with a client, learners should promote the services of TLT at all times
  • Any stock taken must be replaced in its proper place
  • If an item of stock is running low, please report to your tutor for re-ordering
  • Time must be allocated for preparation prior to commercial lessons and assessments
  • Absence should be reported to the school manager before 9.30am
  • All accidents or any incidents involving learners or members of the public must be reported immediately.
  • Any problems or queries should be reported to your tutor or the principal

Complaints Policy Statement

TLT Academy is committed to providing education excellence and an exceptional service to learners, prospective learners, employers or organisations representing current or prospective learners, however sometimes things can go wrong and or mistakes are made.

As part of the ‘TLT commitment to service excellence’, if or when something goes wrong we need you tell us about it. This will help us to improve and maintain our standards. The TLT Complaints Procedure is for individuals who feel dissatisfied with the service TLT have provided. Individuals have the right to complain.

We have a protocol and will fully investigate any complaints brought to our attention, following the TLT Complaints Procedure. As part of our quality assurance process the information taken from all concluded complaints, forms part of our continuous improvement review.

How to complain

  • Firstly, raise your complaint or concern with the member of TLT staff responsible for the service about which you are complaining.
  • If the matter is not resolved promptly or fully and with a satisfactory outcome, the complaint will be taken to a member of the TLT Senior Management Team. If after this referral a satisfactory outcome is not achieved the complaint will be referred to the TLT Principal.
  • The TLT Principal will work through your complaint with yourself and the individuals representing TLT to reach a satisfactory resolution.
  • If you are not satisfied with how your complaint has been handled by TLT and you do not feel a successful compromise has been reached, you may begin the formal complaint procedure by putting the nature of your complaint in writing to the Principal who will if necessary seek professional advice and guidance in line with the nature of the complaint.

What will happen next?

  • The TLT Principal will write a letter of acknowledgment of your complaint within 7 working days of receipt of the letter, enclosing a copy of this procedure.
  • The TLT Principal will investigate your complaint, which will include a full review and discussion of everyone involved in the complaint.
  • The Principal will send you a full written response to your complaint, actions taken and include a suggestion to resolve the matter, within a period of 20 working days from sending the acknowledgement letter.